Dianne Glasscoe Watterson, RDH, MBA
Location: Winston 1AB
Every superb dental professional
needs two things – clinical or technical expertise and good communication skills. Clinical/technical expertise is not enough to build and maintain thriving patient relationships. This seminar dissects some of the most challenging communication scenarios in the dental office, such as what to say when patients reject treatment
recommendations or when discussing third party benefits and financial matters. Other topics include one-on-one communication about patient care issues, barriers to communication, developing a superb chairside manner, reducing disappointments, verbal and non-verbal
communication, and using effective analogies to assist patient understanding in discussions about dentistry. Every attendee will gain useful information to improve his/her own communication skills.
Doctors and all staff members can benefit from this seminar.
Upon completion of this course, the attendee will be able to:
- Recognize the
importance good verbal skills in patient interaction.
the cycle of communication.
barriers to communication with regard to patient care.
- Implement new
strategies for reducing disappointments.
- Use effective
analogies when discussing different aspects of dental treatment.
- Recognize how
to promote dentistry without using hard-selling tactics.
effectively to treatment concerns.
considerations and improving clinical outcomes
- The cycle of communication
- Barriers to communication
- Strategies for
- Using effective analogies is
discussions about dentistry
- Verbal skills for promoting
- Dealing with difficult
patients – treatment concerns
- Promoting dentistry
gracefully without being pushy
- Interacting with the angry
- Five essentials of a superb
- The importance of listening
- Becoming the consummate